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Shipping & Returns



Goods can be delivered to private or business addresses within Victoria, Australia only. All deliveries will require a signature. We aim to have materials n site within 48 hours of placement of order (excluding cast products – lead time will be advised). Delivery costs vary by order size, weight and delivery address and will be confirmed via phone and email, on receipt of your order; simply place your order online and our friendly team will confirm the delivery charge.

A dispatch confirmation email will be sent once order is shipped.

* Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.


Standard online orders; shop online and collect your purchase in-store, avoiding delivery charges. We aim to have standard online orders available for collection in store within 24 hours. You will receive a confirmation email when your order is ready for collection.

Grab n Go orders; this express service ensures goods are ready for collection within one hour of the order being placed. These orders are limited to 12 items of less, covering the Gyprock Solutions range of compounds, tools and accessories, and exclude sheet products, cornice and steel (sheet products include plasterboard, fibre cement and cladding lines).

During the checkout process you may elect to collect the items in your shopping bag from our retail store at 138 Bell Street, Preston 3072. If the store is not able to fulfil your order we will contact you to make alternative arrangements.


Unopened and/or unused items in their original condition may be returned upon presentation of the original invoice within 28 days of order receipt. Refunds will be processed to the original payment method; EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase). Sale items are subject to the same returns policy. Clearance items can be exchanged only. Returns or exchanges of online purchases may be made in person or by post.

If you would like to exchange an item, please inform us of the exact item that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

As Gyprock Solutions is not liable for the loss of an item being returned, we recommend that you return it using registered mail. Any costs incurred in returning ‘change of mind’ goods, is covered by the purchaser. If you are returning or exchanging a faulty, damaged or incorrect item, we will pay for the packaging and postage costs.

Returning goods in person

Present the goods plus your invoice at Gyprock Solutions within 28 days of order receipt. The method of payment used to make your purchase must be presented.

Returning goods by post

Please post your item along with the original invoice to:

Gyprock Solutions
138 Bell Street
Preston 3072



"Australian Consumer Law" means the Competition and Consumer Act 2010 (Cth).
"Client" means the customer purchasing Goods and/or Work pursuant to these Conditions of Supply. "Company" means CSR Building Products Limited (ABN 55 008 631 356).
"Conditions" means these conditions of supply and any additional matters agreed in writing between the parties.
"Consequential Loss" means loss of revenue, loss of profits, loss of anticipated savings or business, loss of data, loss of value of equipment (other than cost of repair), loss of opportunity or expectation loss and any form of consequential, special, indirect, punitive or exemplary loss or damages, however it arises (including as a result of negligence).
"Consumer" has the meaning in the Australian Consumer Law.
"Loss" means any liability, however it arises (including as a result of negligence) and includes any loss, claim, damage, demand, injury or death and a fine or penalty imposed by a statutory or other authority.
"Rates" means the unit rate shown on the online store.
"Site" means the location for supply / performance of the Goods & Work specified on the online store or otherwise agreed in writing.


Except to the extent otherwise explicitly agreed in writing, these Conditions and, if applicable, any relevant credit application completed by the Client (together with any credit guarantees and any applicable product warranties) govern the entire relationship between the Company and the Client in connection with the provision of the Goods & Work and will prevail over any other document. The Client acknowledges that it has not relied on any representation, inducement, warranty or promise which is not set out below.


This pricing offered on this site is an offer open to acceptance by the Client. The offer is made subject to the Client meeting the Company’s credit approval requirements (except in the case of up-front payments). The Client’s written order to commence the supply / performance of the Goods & Work or such commencement by the Company constitutes acceptance of the offer. No binding contract shall exist until the Client’s order has been accepted by the Company.


The Goods & Work will be paid for by the Client at the Rates according to the actual quantities supplied as evidenced by the Company’s delivery records. The Client acknowledges that the Rates are subject to change at any time at the Company’s absolute discretion.
The Client acknowledges that the Goods & Work will be paid for in full without any retention, set-off or back- charges and, that the Company is under no obligation to accept returned materials. Goods & Work credited are at the absolute discretion of the Company and may be subject to handling and freight return charges.


If the Client is not a Consumer, the Company shall not be liable in any circumstances:

  • (a) for any damage to any property of whatsoever kind situated in, on or adjacent to the Site resulting from Goods & Work supplied or performed in accordance with these Conditions;
  • (b) for any defects in the Goods & Work unless the Client notifies the Company within the earlier of 72 hours of the date of delivery of the materials, prior to fixing or the supply of the services specifying the defect, which notice shall be a condition precedent to any right to recover by the Client;
  • (c) for any Loss arising from delay;
  • (d) for any Consequential Loss; and
  • (e) for any Loss arising from materials supplied by the Company being placed or installed by others,

and, subject to clause 6A, the Company’s total aggregate liability in all circumstances is limited (to the extent permitted by law) to the amount paid by the Client for the Goods & Work.

To the maximum extent permitted by law, the Client hereby indemnifies and forever holds harmless the Company from all Losses caused or contributed to by any negligent and/or wilful act or omission or any breach of these Conditions by the Client, or by the Company arising from supplying or performing the Goods & Work in accordance with these Conditions.


If the Client is a Consumer and any of the Goods supplied by the Company are not goods of a kind ordinarily acquired for personal, domestic or household use or consumption, the Client agrees that the Company’s liability for a failure to comply with a consumer guarantee under the Australian Consumer Law in relation to those Goods (other than a guarantee under sections 51(title), 52(undisturbed possession) and 53(undisclosed securities)), is limited to, at the option of the Company, one or more of the following:

  • (a) the replacement of the Goods or the supply of equivalent goods;
  • (b) the repair of the Goods;
  • (c) the payment of the cost of replacing the Goods or of acquiring equivalent goods; or
  • (d) the payment of the cost of having the Goods repaired.

If the Client is a Consumer and any of the services supplied by the Company are not services of a kind ordinarily acquired for personal, domestic or household use or consumption, the Company’s liability for a failure to comply with a consumer guarantee under the Australian Consumer Law in relation to those Work services is limited to, at the option of the Company:

  • (e) the supply of the services again; or
  • (f) the payment of the cost of having the services supplied again.


Unless otherwise explicitly agreed in writing between the parties, the Company will deliver and the Client will receive the Goods & Work at the street frontage of the Site in a timely manner. The Company may charge waiting time if the carrier is delayed at the Client’s site for more than one hour for reasons beyond the carrier’s control.
If the carrier cannot identify the Client’s site because the delivery address is inadequate or not clearly identifiable, the Goods & Work will be returned to the Company and the Client will be charged a re-delivery fee.


The Company will use reasonable endeavours to deliver Goods & Work in accordance with the Client’s schedule. However, should supply / performance of the Goods & Work be early or delayed for any reason beyond the control of the Company (including stock unavailability) or as a result of any cause which the Client is or should reasonably have been aware of, all Loss arising from the delay will be the Client’s responsibility and the Client shall indemnify the Company in respect of such Loss.


The Rates are based on the delivery and performance of the Goods & Work being conducted during normal hours. At other times additional charges may apply.


The Company is not obliged to carry out any variation which is outside the scope of the Goods & Work. Any variation request must be in writing and agreed between the parties, including the rate where applicable, and shall be subject to these Conditions.


Subject to written agreement between the parties, the Client must pay for the Goods & Work prior to delivery.


The Rates quoted on the online store do not include any statutory or Government charges. Should any such charges or any other tax become applicable they will be charged to and paid for by the Client in addition to the Rates.


If the performance of any part of the order is prevented by force majeure, the Company shall be excused performance, provided the Company uses its best endeavours to remove such cause(s) of non-performance, and shall continue performance without delay when the cause(s) are removed.


The Client acknowledges and agrees that the Client must provide all relevant information to the Company to enable the Company to supply / perform the Goods & Work and the Client hereby warrants to the Company the accuracy and completeness of all information supplied.


Upon delivery of all Goods & Work the subject of these Conditions to the Site, all risk in relation to the Goods & Work shall pass to the Client. Property in the Goods & Work shall not pass to the Client until the Company has been paid in full for the Goods & Work.


  • (a) The Client is responsible for ensuring safe and adequate access to the Site for delivery and all other aspects of Site safety.
  • (b) The Client shall notify the Company before delivery, of any obstacles or peculiarities in relation to the Site e.g. low-hanging overhead power lines.
  • (c) The driver making any delivery may refuse to complete the delivery if not satisfied with the Client’s compliance with (a) and (b) above, however, making a delivery shall not constitute an assessment of the safety of the Sitearound.

Where the Company leaves equipment on the Site in connection with the supply / performance of the Goods & Work, the Client shall take all reasonable precautions to secure the Site to prevent loss or damage to the equipment or any injury to persons entering upon the Site. Traffic control is the Client’s responsibility.


(Severance) If any provision of these conditions shall be determined by any court to be illegal, invalid, void or voidable the legality of the remaining provisions shall not be affected and the illegal, void or voidable provision shall be deemed deleted and the remainder shall continue in full force and effect.
(Waiver) A right may only be waived in writing, signed by the party giving the waiver.
(Insolvency) If the Client is or becomes or is presumed to be insolvent (including where any steps are taken by a mortgagee to enter into possession of the Client’s assets, or to have a receiver, administrator or liquidator appointed in respect of the Client, or to have the Client declared bankrupt, or enter into any scheme of arrangement), the Company may immediately terminate its engagement under these Conditions.
(Governing law) These Conditions are governed by the laws of the State or Territory in which the Goods & Work is supplied / performed. The parties submit to the non-exclusive jurisdiction of the courts of that State or Territory and any courts which may hear appeals from those courts.
(Insurance) The Client must take out and maintain those policies of insurance that would be held by a reasonably prudent customer in the position of the Client.
(No Adverse Interpretation) These Conditions are not to be interpreted against the interests of a party merely because that party proposed this document or some provision in it or because that party relies on a provision of these Conditions to protect itself.